Personal Information Protection Policy

Maruyama Mfg. Co., Inc. ("Maruyama") understands that protecting personal information is one of the company's most important social responsibilities. Maruyama has therefore established the following Personal Information Protection Policy and is committed to executing and ensuring compliance with this policy.

(1) Methods Used to Obtain Personal Information

Maruyama will use appropriate and fair methods to obtain personal information from written documents, digital media, websites, and other sources, either directly or indirectly, and will only obtain personal information within the scope required for the purpose of use.

(2) Purpose of Use

Maruyama will only use personal information for the following purposes and within the scope required for these purposes.

  • To provide information on new products and services, and to introduce sales campaigns, exhibitions, seminars, prizes, and other such events.
  • To request cooperation in questionnaire surveys for the purpose of providing after sales services and planning, developing, and selling products.
  • To provide answers to requests and inquiries.
  • Within the scope of use prescribed by the Act on the Protection of Personal Information of Japan and other relevant laws and regulations.

Personal information may also be used for statistical purposes, in such a way that it will not be possible to identify the individual from whom the information was obtained.

(3) Sharing of Personal Information

The personal information of Maruyama customers may be shared with members of the Maruyama Group*, within the scope of use described in (2) Purpose of Use above, to enable Maruyama to provide integrated services. In this case, the information to be shared will consist of the customer's name, contact information (postal code, address, telephone number, e-mail address, etc.), product purchase history, product repair history, inquiry details, and request details or preferences. All shared personal information will be managed by Maruyama Mfg. Co., Inc.

(4) Provision of Personal Information to Third Parties

Maruyama will not provide personal information to third parties without the consent of the person to whom the information belongs, except for the purposes of sharing information with members of the Maruyama Group or providing information to a contractor when outsourcing work. However, this does not apply to cases in which the provision of personal information is required by law, is required to save a person's life or protect their assets, or is requested by the police, courts, or other public institution.
Maruyama may also outsource the handling of personal information to a member of the Maruyama Group or an external contractor. When outsourcing the handling of personal information to an external contractor, Maruyama will ensure that the personal information of Maruyama customers is protected by selecting contractors who will handle the personal information properly and appropriately, and establishing rules that contractor must comply with so as to implement proper information management.

(5) Disclosure, Correction, and Deletion of Personal Information

Maruyama will comply in a timely manner with requests from the individual concerned to disclose, correct, or delete their personal information.

(6) Contact for Requesting Disclosure, etc., of Personal Information

Customers wishing to request disclosure, correction, or deletion of personal data held by Maruyama should contact the Maruyama Support Center using one of the means described below.

1. By Post

Maruyama Support Center, Maruyama Mfg., Co., Inc.
〒283-0044 1554-3 Konumada, Togane City, Chiba Prefecture

2. By Telephone

Maruyama Support Center, Maruyama Mfg., Co., Inc.
0120-898-114 (free dial)
Available from 9:00 am to 5:00 pm, Monday to Friday

3. Indentifying individuals or proxies

For requests from the individual concerned, it will be necessary to provide proof of identify in the form of a driver's license, passport, health insurance card, or official seal certificate. Maruyama may also call back the inquirer at their registered telephone number. For requests from proxies, it will be necessary to provide proof of proxy status by means of a letter of proxy and an official seal certificate for the seal used on the letter of proxy.

(7) Appropriate Management of Personal Information

  • Maruyama will establish a management system and implement appropriate security measures to properly and securely manage personal information in order to prevent its unauthorized access, loss, falsification, or leakage.
  • Maruyama will take steps to educate all executives, employees, and related staff on the proper handling of personal information.
  • Maruyama will comply with all laws, ordinances, and regulations concerning personal information and will establish an internal system and set of rules and regulations to manage personal information based on this policy, whose contents will be revised and updated on a continual basis.

Established in March, 2005
Masanobu Ogashira, President and CEO
Maruyama Mfg. Co., Inc.

*For the purposes of this policy, the Maruyama Group encompasses the following companies: Maruyama Excell Co., Ltd., Nippon Kreis Co., Ltd., Seibu Maruyama Co., Ltd., Maruyama Logistics Co., Inc., Maruyama (Shanghai) Trading Co., Inc.

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